Terms and Conditions of Payment

This page outlines the terms and conditions for payment, cancellation, rescheduling, and data handling related to treatments provided by REHEALTH LATAM INC. By signing the required form, THE PATIENT acknowledges understanding and acceptance of all terms herein.

I declare under oath that all the information provided in the “DECLARATION OF FUNDS” form and the documentation that is attached and sent, now or in the future, to REHEALTH LATAM INC., is true, complete, and correct. At the same time, I declare that I know and accept that: (i) The information and documentation provided is subject to review and approval by REHEALTH LATAM INC.; (ii) in the event that additional information or documentation is required, I am obligated to provide it immediately; (iii) I am obligated to update the information provided to REHEALTH LATAM INC., as soon as any change occurs, also sending the necessary documentation for it; (iv) REHEALTH LATAM INC., at any time you may ask me to update any information or documentation; (vi) exempt REHEALTH LATAM INC., of any liability arising from erroneous, inaccurate, false information provided by me in the “DECLARATION OF FUNDS” form or in any other document that I had submitted to REHEALTH LATAM INC..

I declare under oath that: (i) my income and funds in general, as well as any value in local or foreign currency that I deliver or pay to REHEALTH LATAM INC., are my own resources, so I am the final and real beneficiary(s) of these, and that they do not come from activities related to money laundering, terrorist financing, drug trafficking, human trafficking, acts of corruption or any other illicit activities; (ii) that my activities and operations are not related in any way to activities related to money laundering, terrorist financing, drug trafficking, human trafficking, acts of corruption or any other illicit activities.

If the payee is a legal entity, I declare under oath that the legal entity is in force and in proper operation, in compliance with all laws and regulations that are applicable to it, and that I have the necessary authorizations and powers to sign the “DECLARATION OF FUNDS” form and to accept all the terms and conditions described herein in representation of such legal entity; and that such authorizations and powers have not been limited, revoked or in any other way modified as of the date of subscription of this document.

I declare that I freely, prior, unequivocally and expressly authorize REHEALTH LATAM INC., to obtain, request, handle, consult, process, update, manage, associate, dissociate, store, preserve, custody, communicate, verify, compare, elaborate, extract, record, exchange, organize, collect, select, grant, provide, share, transfer, transmit, process or delete my (our) personal information, as well as my financial information and the information contained in the “DECLARATION OF FUNDS” form; with: its subsidiaries and affiliates; banking and/or financial institutions; professional advisors; data processing offices for accounting and operational purposes; with those who represent the rights of REHEALTH LATAM INC., including third parties hired by it; for the purposes of the treatment of THE PATIENT and the purposes, terms and conditions established in this form and in the “DECLARATION OF FUNDS” form; and with competent authorities by reason of some type of investigation or in compliance with applicable regulations. I declare that I expressly release REHEALTH LATAM INC. of any consequence or liability resulting from the exercise of this authorisation.

I further declare that I acknowledge and accept that REHEALTH LATAM INC. will take all necessary measures to ensure that the information provided does not reach the hands of unauthorised third parties; that they will keep the information provided for the duration of the relationship due to the treatment of THE PATIENT, that appears in the “DECLARATION OF FUNDS” form or for as long as the relevant laws require it; and that it will apply the legislation that is applicable in my case regarding the protection of personal data.

Likewise, I declare that I am aware of and accept that I might exercise, by writing to the email address dataprotection@rehealth.com, accrediting my identity, at any time and free of charge, the rights that assist me in terms of data protection and, specifically, the following:

1. Access my personal data and get confirmation about whether REHEALTH LATAM INC. is processing personal data concerning me.
2. Rectify inaccurate or incomplete data.
3. Object to the processing of my personal data in certain circumstances and for reasons related to my particular situation.
4. Revoke the consent previously granted (when this is the applicable legal basis of legitimation). The revocation will not affect the lawfulness of the processing carried out previously, therefore, it will come into force from the time the communication was received.
5. Limit the processing of my data, when any of the conditions provided for in the applicable regulations for your case are met.
6. Request the deletion of my data when, among other reasons, the data is no longer necessary for the purposes for which they were collected.

At any time, as the owner of personal data, I might exercise these rights, which are inalienable, except for the exceptions established by Law.

I declare that I know and accept the following:

Initial Deposit: To secure a treatment starting date, a minimum deposit of USD$2,000.00 per treatment is required. This deposit will be deducted from the total value of the respective treatment. When the receipt of this deposit by REHEALTH LATAM INC. has been confirmed, a date may be set aside for the start of THE PATIENT's treatment. This deposit is fully refundable within 14 business days from the date of confirmation of receipt by REHEALTH LATAM INC., if THE PATIENT decides not to undergo the treatment. After this period, an administrative fee of USD$500.00 applies for cancellation, for treatment, which will be withheld from the amount delivered in deposit. The return of the funds, as the case may be, will be sent only to the account in the name of the payer who will have will to send the bank instructions in writing to REHEALTH LATAM INC. via email: customerservice@rehealth.com

Payment of the remaining balance: In order to schedule both the doctors and the use of the facilities necessary for the treatment, it is required that the payment of the remaining balance of the value of the treatment be received by REHEALTH LATAM INC. at least 14 days before the start date of treatment.

Rescheduling or change of treatment date: If THE PATIENT needs to reschedule the start date of its treatment, it can be postponed to any date within 6 months of the date initially set as the start date of their treatment. However, the decision to change the date must be informed in writing to REHEALTH LATAM INC. at least 14 days prior to the previously scheduled treatment start date, through the email: customerservice@rehealth.com, otherwise, a rescheduling fee of USD$500.00 per treatment will be applied, which must be paid in order to reschedule and obtain a new treatment start date.

It is understood and accepted that the new date of treatment may be subject to price change for the same treatment, which will be duly informed. THE PATIENT must contact one of the Patient Coordinators of REHEALTH LATAM INC., via email: customerservice@rehealth.com, who can assist in case of any concerns.

Cancellation: If for any reason THE PATIENT needs to cancel his/her treatment once the date for the start of the treatment has been set, and the full value of the treatment has been paid, he/she must inform REHEALTH LATAM INC. in writing via email: customerservice@rehealth.com, of the decision, at least 14 days prior to the scheduled treatment start date, in order to receive a partial refund of the amount paid, since an administrative charge of USD$500.00 will be applied per treatment. In case, the decision of THE PATIENT of not to undergo the treatment in writing to REHEALTH LATAM INC., within the period indicated herein, has not been made, a cancellation fee of USD$2,000.00 per treatment will be applied, which will be deducted from the amount paid.

Prior consultation; Discontinuation of treatment: THE PATIENT may request consultation with one of the treating physicians at authorized centers before receiving/starting treatment. To schedule this consultation, THE PATIENT must contact one of the Patient Coordinators through the email: customerservice@rehealth.com

In addition, before starting treatment, THE PATIENT will have all the time needed – in person – with the assigned medical staff, so that can ask all questions. Once treatment has begun, THE PATIENT may decide to discontinue treatment at any time during their visit. The assigned doctors will give detailed instructions on how to do this, and the aftercare that should be taken. However, it is warned that once the treatment has begun, and, therefore, the provision of services has begun, there will be no partial or total refunds.

Cancellation policy for treatments with natural killer cells: For this type of treatment, once the patient's sample has been collected and the laboratory has started processing, there will be a non-refundable charge of US$19,500. 

By signing and submitting the form “DECLARATION OF FUND”, THE PATIENT had declared that he/she had read and understood this document, which THE PATIENT accepts in all its terms and conditions.